Warranty & Guarantee
Your Guarantee of Satisfaction
We have selected our merchandise with great care, and made every effort to describe it thoroughly. If you find that you are dissatisfied with anything purchased from us, it may be returned - in unused condition - for exchange or a full refund (less shipping charges). Please dispatch within 5 working days of your having received them any item(s) you have decided to return. Also, for instruments only, please notify us within 48 hours of your intention to return. Ship all items well-packed and insured. We cannot allow credit for items received from you that have been damaged in shipping due to your packing them poorly. In the unlikely event of shipping damage please notify us immediately. Please do not return any damaged item until you have received authorization from us.
Limited Warranty
We guarantee that all NEW instruments purchased from us will remain free from defects in material and workmanship for a limited period of no less than 90 days and up to one year from the date of purchase. This is in addition to the manufacturers' guarantees.
All USED instruments purchased from us (except as noted below) are guaranteed to remain free from defects in materials and workmanship for 30 days from the date of purchase. Exceptions include consignment instruments (which are not owned by us, but are sold by us on commission for private individuals) and those in AS-IS condition. We will repair any guaranteed instrument if found to be defective within the warranty period.
The following are not included in our guarantee: harmonicas, strings, banjo heads, tremolo re-adjustments, checked finishes (which are the result of extreme temperature and/or humidity changes), and damage resulting from abuse, accident, or improper use. We strongly recommend use of a humidifier in your stringed instruments, particularly during the dry winter months.
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